Shipping & returns

1) MAILING

Mailing costs are automatically supplied by the system and shown before the order confirmation.
Delivery will be directly at your home. It is not possible to send to postal boxes or poste restante.
Normally, incoming orders are taken care of and mailed within 24 hours. Delivery time might be delayed, especially in case of distant areas or isles.
To ensure delivery, it is necessary for you to insert a telephone number as a point of contact in the therefore foreseen field (merchandise purchase cart).
Orders will be delivered after payment.

N.B.: For deliveries outside the E.U., a previous agreement is necessary because the delivery costs may vary (e.g., toll taxes, etc.), which will in any case be borne by the client.

Manhattan GMBH informs you that in some cases a delay in delivery may occur, for example due to unavailability of the product which must be re-supplied. In this case, you will be immediately notified.
In any case, we reserve the right to proceed with partial deliveries when only a part of the ordered articles is available. The available merchandise will be delivered and only that will be charged to the client.

2) RIGHT TO RECEDE - RETURNING GOODS

Should the client not be satisfied with the purchase, he/she has the right to recede from the contract or change the merchandise, asking for permission to do so. This right must be exercised within 14 working days.

We ask you to check that the package is not damaged when you receive the merchandise; otherwise, please complain immediately to the courier and also inform Manhattan GMBH.

In case of faulty merchandise, it will be up to you to contact Manhattan GMBH within the time limit stated by law. Manhattan GMBH will immediately contact the producing company, which in turn will repair or replace the merchandise.

The merchandise must be mailed, enclosing the specific returning merchandise form, to:
Manhattan GMBH - Skicenter Vahrn
Bsackerau 5
I-39040 Vahrn (BZ)

Mailing costs (handling, taxes) will always be borne by you (both ways). It is not possible to return or exchange merchandise which is not in perfect condition (e.g., dirty, damaged articles or articles with clear signs of wear), or lacking original tags and labels.

Note: Merchandise on sale (discounted) is excluded from the right of recess or exchange.